We @ Florists.com want all of customer's to super satisfied. If we could have it our way, everything would go right, orders will never have issues, flowers would be fully bloomed, delivery would always be right on time, and hopefully your arrangement comes out even better then we designed them. Unfortunately, there are some hiccups along the way and not everything is as perfect as we had planned. It is our mission to help you send happiness on-demand, and even when things don't go right, we want to do everything in our power to make it so.
Our Satisfaction Guarantee ensures that when your order is not fulfilled, not shipped, broken or damaged, we will either a) give you a full refund or b) replace your order with the same or similar item at no additional cost.