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Knowledge base
General
FAQ
4
I entered the wrong address
What is your Satisfaction Guarantee?
What happens after I place an order?
How are shipping and delivery charges determined?
Getting Started
0
Policies
Substitution Policy
1
Why is there a Substitution Policy?
Replacements and Refund Policy
1
Replacements and Refund Policy
Privacy Policy
1
Privacy Policy
Terms and Conditions
1
Terms and Conditions
Shipping & Delivery
Shipping & Delivery
5
Where do you ship to?
How are your items delivered?
Shipping Charge! WTH do you mean, Shipping Charge?
Who has to be there to receive my gift?
Why the hell was my order late (early)?
Ordering
Online Orders
2
How do I add special instructions?
Where do I add my discount code?
Promotions and Discounts
3
Why can't I add my discount code?
Why wasn't my discount applied to the entire order?
Why am I limited to one per order for your discounted arrangements?
Order Changes
1
What happens if I put in the wrong shipping address?